FAIR LADY’ standard fares shown are per group of two person based on two adults taking part of the cruise, within the applicable vessel type and are subject to availability. Any extra guests in attendance would be billed on a per person basis, which represents half of the fare paid by the Flat Rate Two Adults of the first two guests, as a single passenger. Fares for sole occupancy and supplementary fares are available on request. In the case of sole occupancy, you would be billed the Flat Rate Two Adults.
Car and coach transfers are available to all guests on the booking, subject to a separate fee. Please let us know at the time of booking if you wish to use this service no later than two (2) days prior to departure.
FAIR LADY’ master and crew is dedicated to the comfort and care of all passengers on oceangoing cruises throughout the world. To fulfill this commitment, we have agreed to adopt the following set of passenger rights:
- The right to disembark a docked ship if essential provisions such as food, water, restroom facilities and access to medical care cannot adequately be provided aboard, subject only to the Master’s concern for passenger safety and security and customs and immigration requirements of the port.
- The right to a full refund for a trip that is canceled due to mechanical failures, or a partial refund for voyages that are terminated early due to those failures.
- The right to have available on board ships operating beyond rivers or coastal waters full-time, professional emergency medical attention, as needed until shore side medical care becomes available.
- The right to timely information updates as to any adjustments in the itinerary of the ship in the event of a mechanical failure or emergency, as well as timely updates of the status of efforts to address mechanical failures.
- The right to a ship crew that is properly trained in emergency and evacuation procedures.
- The right to an emergency power source in the case of a main generator failure.
- The right to transportation to the ship’s scheduled port of disembarkation or the passenger’s home city in the event a cruise is terminated early due to mechanical failures.
- The right to lodging if disembarkation and an overnight stay in an unscheduled port are required when a cruise is terminated early due to mechanical failures.
Those rights does not affect your consumer statutory rights.
Passenger Rights when Travelling by Sea in the European Union
As requested by the EU Regulation 1177/2010 on Passenger Rights when Travelling by Sea and Inland Waterways, the terms of this EU Regulation would apply to cruises taking place in EU waters.
EU Regulation 1177/2010 concerning the right of passengers when travelling by sea became effective in the EU on 18th December 2012. It applies to any disabled person or person with reduced mobility booking a cruise where the port of embarkation is in the EU, including passengers who book outside the EU but embark in the EU. It also applies to passengers affected by delay and cancellation of services (see our Booking Conditions). “Disabled person” or “Person with reduced mobility” means any person whose mobility when using transport is reduced as a result of any physical disability (whether sensory, locomotor, permanent or temporary), intellectual or psycho-social disability or impairment or any other cause of disability or impairment or as a result of age, and whose situation needs appropriate attention and adaptation to his/her particular needs for the services made available to all passengers.
Set out below is some general information to help you understand your rights under this Regulation. Please note, however, that this is not intended to be a comprehensive guide. Should you require further information relating to the Regulation please refer to the guidance documents that can be found on the European Department for Transport website.
Right to Transport
Your request to travel cannot be refused solely on the grounds of disability or reduced mobility, and you are entitled to travel at no extra cost, under the same conditions that apply to all other passengers.
Passenger need to bear in mind that ships are fundamentally different from other buildings ashore e.g. hotels and, whilst every effort will be made to accept a booking, a request to travel can and may be refused if we cannot carry a passenger in a safe and operationally feasible manner, taking into account any issues relating to the design of the ship or port infrastructure and equipment including port terminals which may make it impossible to carry out the embarkation, disembarkation or carriage of a passenger and which may have an impact on the passenger’s safety and comfort. If, for any reason, your travel is refused we shall inform you immediately and you can request that the reason for the refusal is put in writing to you within five working days
Right to assistance in ports and on board
You are entitled to assistance in embarking and disembarking the ship, assistance with baggage and/or any specific medical equipment that you may be carrying, and also assistance in making your way to any public toilet facilities.
You should notify us of the nature of your disability, your need for assistance and of any specific equipment you are intending on bringing as early as possible but in any event at the very least 48 hours before you are due to travel. If you have been unable to provide us with this information with at least 48 hours notice we shall still make all reasonable efforts to provide the assistance that you require to enable you to travel.
After assessing your specific requirements, we may require that you are accompanied by an individual who can assist you during your cruise if we consider that this is necessary for your safety and comfort. Please note that such an accompanying person is not entitled to travel free of charge.
Loss of or damage to Mobility or other Specific Equipment
If any damage is caused to mobility or other specific equipment used by a disabled person or person with reduced mobility as a result of our fault or neglect then, subject to our absolute discretion, we shall either repair or replace the equipment.
We have our own complaints handling procedure for dealing with any complaints regarding your cruise and you should follow the same procedure for any complaints you may have relating to this Regulation. Any complaints must be made in writing within 2 months from the date on which the service was performed. We shall respond to you within 1 month and a final reply shall be provided no longer than 2 months from receipt of the complaint.
Payments and cancellation
- All prices quoted are inclusive of VAT, GST and associated local taxes, fuel and crew where appropriate.
- All boat bookings are paid for in full in advance at the time of making the reservation; this includes all food and beverage items.
Guests may bring their own food and beverage on board of a private cruise, but it will incur a supplement charge per person. This is not available on any of the shared cruises.
FAIR LADY’s Master reserves the right to cancel bookings for security and safety reasons. A full refund will be given should this occur.
Maximum capacity is to be understood as Excluding crew members. This must not be exceeded under any circumstances.
Please note that the access to the boat is such that it means this trip is not suitable for people with limited mobility.
Champagne Cruises are not suitable for children under 14.
Boats will sail promptly at the allotted time, with allowance for unavoidable delays and excess traffic up to 30 minutes.
In the event of rain, boats still sail.
Guest Personal Property
FAIR LADY’ Master and Crew accepts no liability for any damage to or any loss of guests’ personal property.